Unga resenärers upplevelser av kollektivtrafiken

Christina Stave
Niklas Strand
Eva Åström

The aim of the study was to gain in-depth knowledge of factors that affect the attitude of young travelers and to explore their experience of public transport. Knowledge that can explain why the traveler makes his or her choice to travel or not travel collectively now and in the future, was investigated through three focus group interviews with a total of 24 young people aged 18-20. The survey was conducted in autumn 2016 and was a collaboration with Västtrafik in the Västra Götaland region, organizer of public transport in the region of the second largest city in Sweden. The results indicated two main themes: A) The experience of the commute and its relations, describing the situation, what happens and how it is approached, and B) The attitudes towards the trip and its potentials in relation to the commuter’s values and needs. We suggest that the adolescent’s choice in the future will be affected by their experiences and attitudes today. The results of this study stress the need to see the content of the trip, and the travelers experience as important. The commute traveling time may be valuable instead of lost, if the trip could be relaxing and with a sufficient amount of integrity for the young commuters.  Overcrowded busses and the jerkiness of the trip constitutes a problem as the adolescents are tired. They need a place to be seated, to do homework, or use both hands on the mobile phone. Crowdedness also led to lack of mutual respect among the travelers. There is a risk that the increased efficiency will lead to more crowding and a decrease in attraction. Furthermore, the driver plays an important role. The young commuters want a professional driver who drives smoothly, and have a service minded approach. The role of the driver and his/ her authority is yet unclear. One of the more surprising results were that the young commuters had a generally positive attitude towards the public transports, Västtrafik got a good rating, even though they did not feel like they had another transportation option. Most of the young adults saw themselves as traveling by public transportation even after upper secondary school. However most of them were going to get their driver’s license to increase their independence and job opportunities. Car ownership lay further into the future. After they finished school their economy would be limited, and they find it important that the society takes care of the weaker, and to subvention the cost for public transport for the young travelers. The participants had many ideas for improvement presented in the rapport. The adolescents in the study did not feel that they were treated like customers, or that they had much choice. Hence they say that they will continue to commute by public transportation, but their choice of transportation will be compared with the need of peace and quiet, without crowdedness and a bumpy drive. Greater independence, good customer service and information about the traffic situation will also play a part when choosing. At the end of the report, we have listed some suggestions on how the experience and perceptions amongst the young adults could be improved.

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