Kundorientering av myndigheter: hur kunskap om medborgarna och näringslivet skapas i Vägverket

Hans Antonson

New demands for dialogue with users are being made in transport planning. Transport planners no longer just build roads. Nowadays they also must listen to the users, and the wishes of the users have an impact on the design and maintenance of the road transport system. But how can we know what the users really want? The aim of this report is to analyze the methods which transport planners use to create knowledge about the users and their needs. This is done by means of a case study of how transport planners at the Swedish Road Administration concretely handle these questions. The results of interviews show that planners experience problems when using the institutionalized so-called "customer capture methods" that the head office has created. Some examples of these institutionalized methods are for instance market surveys, national measurements of the satisfaction of the users with the work of the Swedish Transport Administration - so-called Customer Satisfaction Index (CSI). The planners for example feel that they cannot use these methods for solving problems of representativeness. The interviews with the planners at the Swedish Transport Administration show how they wrestle with the question of who are representative of the users and what they want. The results show that the planners' practices analytically can be understood as something that produces knowledge, representativity and the identities and needs of the users. The planners to a great extent base their analyses on personal experiences. The planners do realize the interpretive aspects of the planning, but at the same time the descriptive, interpretative and valuating aspects of the knowledge production tend to be hidden in central policy documents and systems of operational planning.



Shipping and the environment – research meets reality

Centre for Transport Studies (CTS) in co-operation with Ports of Stockholm invite you to the seminar Shipping and the environment – research meets reality.



Simulation of cut-in by manually driven vehicles in platooning scenarios

A study in a VTI-driving simulator has showed that a platoon will be able to handle a cut in from a manually driven car. The results of this study have recently been presented at two conferences in Japan.



The five-year anniversary of European Road Profile Users' Group (ERPUG) Forum will take place at Ramboll head quarter, Copenhagen, Denmark October 19-20, 2017.


Self-driving buses in Sweden next year?

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VTI is preparing for automated vehicles

Automation of traffic systems will lead to major changes. The European Union’s (EU) CoEXist research project began in June 2017 with the aim of preparing cities and road operators for the introduction of self-driving vehicles. The Swedish National Road and...


Vehicle Driver Monitoring: sleepiness and cognitive load

To prevent road crashes it is important to understand driver related contributing factors, which have been suggested to be the critical reason in 94 per cent of crashes. The overall aim of the project Vehicle Driver Monitoring has been to advance the...