Kundorientering av myndigheter: hur kunskap om medborgarna och näringslivet skapas i Vägverket

Hans Antonson

New demands for dialogue with users are being made in transport planning. Transport planners no longer just build roads. Nowadays they also must listen to the users, and the wishes of the users have an impact on the design and maintenance of the road transport system. But how can we know what the users really want? The aim of this report is to analyze the methods which transport planners use to create knowledge about the users and their needs. This is done by means of a case study of how transport planners at the Swedish Road Administration concretely handle these questions. The results of interviews show that planners experience problems when using the institutionalized so-called "customer capture methods" that the head office has created. Some examples of these institutionalized methods are for instance market surveys, national measurements of the satisfaction of the users with the work of the Swedish Transport Administration - so-called Customer Satisfaction Index (CSI). The planners for example feel that they cannot use these methods for solving problems of representativeness. The interviews with the planners at the Swedish Transport Administration show how they wrestle with the question of who are representative of the users and what they want. The results show that the planners' practices analytically can be understood as something that produces knowledge, representativity and the identities and needs of the users. The planners to a great extent base their analyses on personal experiences. The planners do realize the interpretive aspects of the planning, but at the same time the descriptive, interpretative and valuating aspects of the knowledge production tend to be hidden in central policy documents and systems of operational planning.



Cost Benefit Analysis (CBA) workshop in Stockholm

An open seminar and workshop in Stockholm will be held on 25-26 April 2018. The workshop deals with the use of CBA as a basis for decision-making in the public sector. The workshop is organized by, among others, Professor Jan-Eric Nilsson, VTI.



Ulf Sandberg has been presented with the TTI Lifetime Achievement Award 2018

VTI’s Senior Research Leader Ulf Sandberg has been presented with the TTI Lifetime Achievement Award 2018 for his work on research into tyres and road surface.


Steps need to be taken to increase traffic safety of automated cars

Several steps are necessary to ensure that automated and connected cars will lead to increased traffic safety – everything from ensuring that technology takes vulnerable road users into account, to new forms of driver training. This has emerged in a position...


FALCON examines challenges in the transport sector

VTI is one of several important partners in the major FALCON project*, whose purpose is to create knowledge and insight regarding the transport sector. In an initial subproject, VTI has produced a manual on transport, logistics and multimodality.


VTI joined research cooperation in China

In December 2017 VTI became a member of China-Sweden Research Centre for Traffic Safety (CTS).


Swedish German research collaboration on Electric Road Systems

The project “Swedish-German research collaboration on Electric Road Systems” (CollERS) has now officially started. The goal of the project is to increase the common knowledge around Electric Road Systems by cooperation between Germany and Sweden and to...


Electric Road Systems Conference 2018

After a successful first conference in June 2017, the Swedish research and innovation platform for electric roads is arranging the second dedicated International Conference on Electric Road Systems (ERS) June 13th and 14th 2018.