Comparison and analysis of user and stakeholder needs across different countries

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Eva Aigner-Breuss
Monika Pilgerstorfer
Eleni Chalkia
Chiara Ferrarini
Roberto Montanari
Justyna Wacowska
Dagmara Jankowska
Frederik Diederichs
Annie Pauzie

The current deliverable aims at presenting the results of the analysis of stakeholder needs, in order to have support for selecting the most relevant use cases. For the identification of user requirements of all stakeholders relevant to school transportation different methods were used:

- Focus groups with representatives of one user or stakeholder group

- Workshops with different stakeholders

- 2 questionnaire surveys (Questionaire A: Road Experts, Questionaire B: children, parents and bus drivers)

Problems and needs in the following areas were subject of discussions, interviews and questionnaires:

- Behaviour of road users counteracting with school buses

- Behaviour of pupils on the school bus and while entering and exiting the same

- Design of bus stops

- Protection of pupils on the school bus

- Condition of school buses

- Education of school bus drivers

- Education of pupils concerning school transportation

- Information flow

- Route to/from school

- Special needs of children with disabilities

Results show that the organisation of school transport varies between countries and even within a country. Stakeholders underline the importance of consistent regulations and clear responsibilities as a basis for a safe way to school by bus.

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